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No, unfortunately you have to call or visit in person to make an exchange. Our website ticketing software doesn’t allow for online exchanges.
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PNB is not affiliated with any other organizations or events performing at McCaw Hall. For ticketing information on other events please visit https://www.mccawhall.com/events.
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No, please do not print your Mobile Tickets and bring them to McCaw Hall. Your mobile ticket contains a dynamic, constantly refreshing QR code. A static image from a printout will not scan at the door.
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Missed performance tickets are only redeemable for subscription performances of the current season.
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No, our Mobile Ticket delivery does not require you to download an app! Your tickets are available at wallet.PNB.org, which you access on any web browser on any mobile device with access to a data plan or Wi-Fi.
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Subscribers do not have to exchange their parking vouchers if they have exchanged their performance tickets. However, the attendants in the garage must physically collect subscribers' parking vouchers. If you have misplaced your voucher, we can mail a replacement if given at least one week’s notice. Additionally, vouchers can be placed in will-call for pick up before parking.
If you are a single ticket holder who is looking to exchange your parking pass, you can do so by first canceling your existing pass. Once your existing parking pass is canceled, a refund will be processed. In the meantime, you can then purchase a parking pass for your correct performance date. Parking passes can be canceled in one of two ways…
1) The customer can locate their ParkWhiz confirmation email and click the "cancel" link.
2) The customer can log in to their account on the ParkWhiz website or app, view passes, and click "cancel."
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Adults and children of every age must have their own ticket to attend a Pacific Northwest Ballet performance. However, a variety of ticket discounts are available for children and families.
- If you are 13-19 years old, you can join TeenTix and purchase tickets to Pacific Northwest Ballet performances and other local music, dance, theatre and art events for only $5 (excludes George Balanchine’s The Nutcracker® and special events).
- Half price rush tickets are available to students beginning 90 minutes prior to curtain time at the McCaw Hall Box Office (excludes George Balanchine’s The Nutcracker® and special events).
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Call us! Subscribers should call the Box Office at 206.441.2424 to arrange an exchange. Tickets can be freely moved to any future performance within a season for seats in the same price zone. Subscribers will be charged the difference for seating upgrades or price differentials and downgrades will not be reimbursed.
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You can now access your parking voucher in your PNB Wallet! Simply go to wallet.PNB.org, sign in with your PNB credentials, and tap your parking voucher. Then, present the parking voucher's QR code to the attendant when you arrive at the Mercer Street Garage. Before you arrive, have your parking voucher ready on your mobile device for quick entrance into the garage.
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Please exchange your tickets prior to the start of the performance you are missing. This allows PNB to make your seats available to another audience member and for us to issue you a donation receipt. Tickets that are not exchanged prior to the start of the performance are not applicable for exchanges.
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Parking vouchers must be collected by attendants that are staffed at the garage entrances starting approximately two-hours prior to a scheduled performance.
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If your tickets are set for Mobile Ticket Delivery, you will need access to a smartphone or tablet to view your tickets via your PNB Wallet and scan them at McCaw Hall. To access your tickets, contact the Box Office at 206-441-2424 or tickets@PNB.org. We will be happy to mail your tickets or hold them at will call! If needed, we can assist you in person the day of the show at the Box Office in McCaw Hall or our Concierge Table.
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Check your receipt to see if you requested your ticket to be mailed, or if you requested mobile tickets.
If you requested mobile tickets, they will be delivered to your PNB Wallet in August. Use your PNB log-in at wallet.pnb.org to access your tickets.
If you lost physical tickets, contact the PNB Box Office at 206-441-2424 or tickets@pnb.org, and they will happily assist you. The Box Office can mail you new subscription tickets or have them held at will call for you to pick up.
Please note: once a new set of subscription tickets has been requested, your original tickets will be invalid. Save yourself confusion and discard your old tickets immediately!
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Mobile tickets are a safe and secure way to access tickets to your upcoming performances at Pacific Northwest Ballet from your mobile device. Your tickets will be delivered digitally to wallet.PNB.org, where you will be able to log in using the same PNB login credentials you used to purchase your tickets. When you are logged into your PNB Wallet, you can view your mobile tickets and share them with a friend. Closer to your performance, you will also receive a reminder email with the same link to help you access your PNB Wallet.
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PNB discourages audience members purchasing tickets through third-party ticket reselling sites. Customers that purchase through ticket brokers often pay inflated prices. Orders placed by known or suspected ticket resellers are subject to cancellation. Purchasing directly through PNB at PNB.org or 206.441.2424 is advised. If you feel you have been a victim of fraud, we encourage you to contact the Washington Attorney General Consumer Protection Division at 206.464.6684.
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Single Ticket Exchange Options**
- Exchange between dates within a program*
- Exchange between programs within the current season*
- Donate your ticket(s) to PNB for a tax-deductible donation
*All seating options are based on availability and are at the discretion of the Box Office. Your ticket will be exchanged for the full value of your purchase, upgrade charges may apply.
**All exchanges must happen prior to curtain on the day of your performance. Exchange options do not apply to orders associated with known or suspected ticket resellers.
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In the event that PNB cancels a performance, you will be notified via email and given 21 days to inform us of which option you prefer.
- Exchange your ticket into a future performance
- Exchange from an in-person performance to digital performance access
- Donate your ticket(s) to PNB for a tax-deductible donation
- Apply the value of your ticket towards a credit on future ticket or subscription purchases (all credit expires on August 31st)
If PNB does not hear from you 21 days after a cancelled performance the value of your ticket will automatically be turned into a tax-deductible donation.
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Your login information for your PNB Wallet is the same as your login information for PNB.org. If you don’t know your PNB.org password, click the Forgot Password link at wallet.PNB.org. That link will take you to a page where you can enter the email address associated with your PNB account. An email with instructions to reset your password will arrive in your email inbox shortly after that. After resetting your password, you will be able to use that same login info to access your tickets! If you are unsure what email address is associated with your PNB account, contact the Box Office at 206-441-2424 or tickets@PNB.org.
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Not to worry! Whether your mobile device loses battery, you don’t have a good signal, or whatever else might go wrong, the PNB Staff at McCaw Hall will be happy to assist you. Simply visit the Box Office or our Concierge table, and we will get physical copies of your tickets printed out.
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Subscriber Exchange Options**
- Exchange between dates within a program*
- Exchange between programs within the current season*
- Donate your ticket(s) to PNB for a tax-deductible donation
- Apply the value of your ticket towards a credit on future ticket or subscription purchases (all credit expires on August 31st)
*All seating options are based on availability and are at the discretion of the Box Office. Upgrade charges may apply.
**All exchanges must happen prior to curtain on the day of your performance. Exchange options do not apply to orders associated with known or suspected resellers. -
Please visit our season page.
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Mobile tickets will be available in August. Physical tickets will be mailed by September.
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PNB parking vouchers are valid at the Mercer Street Garage located across the street from McCaw Hall at 305 3rd Avenue North.
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Individuals age 65 and up are eligible for PNB’s senior discount. Those utilizing the senior discount for the first time must provide proof of age.
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Individuals with a valid student ID are eligible for PNB’s student discount. A valid student ID is required for all students ages 13 and older.
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Your ticket QR Code is delivered two hours before your performance as a deterrent to fraudulent ticket resale. Since the QR Code updates periodically, a screenshot or printout of the ticket cannot be accepted. Requiring a live, updating QR Code to be scanned upon entry ensures that only one person at a time will have access to that ticket.
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PNB’s Mobile Tickets use a dynamically changing, unique QR code. The constantly refreshing QR code you see is purposeful and adds an additional layer of security against counterfeit and stolen tickets. By allowing only one scan per entry, any attempts to duplicate, alter, or sell copies of the mobile tickets will result in denied entry. Do not attempt to print your ticket.
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Like many performing arts organizations, PNB is facing increasing challenges due to ticket brokers. Ticket brokers cause problems for us and our customers by selling tickets at exorbitant prices or by selling fraudulent tickets. Mobile tickets discourage ticket broker's with a dynamically changing, unique QR code that is scanned when you arrive at a show. By allowing only one scan per entry, any ticket brokers attempt to duplicate, alter, or resell copies of mobile tickets will result in denied entry. This empowers our patrons to make a chargeback claim on fraudulent tickets. Mobile ticketing also offers a convenient, digital option for patrons and prevents patrons from losing their tickets.
